Effective Date: 2026
Equineware™ aims to ensure customer satisfaction. This Returns Policy outlines your rights and our procedures regarding product returns.
If you are purchasing within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, in accordance with EU consumer protection legislation.
To exercise your right of withdrawal, you must notify us by email at sales@equineware.com within 14 days of delivery.
Returned items must be:
Due to hygiene and product integrity reasons, we cannot accept returns of opened or used leather care products unless the item is faulty.
Unless the product is defective or incorrectly supplied, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we are not responsible for items lost in transit during return.
Once returned goods are received and inspected, refunds will be processed within 14 days using the original method of payment.
We reserve the right to reduce the refund amount if the returned goods show signs of use or damage beyond what is necessary to inspect them.
If your item arrives damaged or defective, please contact us within 7 days of delivery at sales@equineware.com, including photographs where possible.
We will arrange a replacement or refund as appropriate.
We reserve the right to refuse returns for:
For return requests, please contact:
Equineware™
Kingswood
Dublin 24
Ireland
Email: sales@equineware.com
Tel: +353 1 6991520