Privacy Policy — Equineware™ Ireland

Last updated: 15 November 2025

Equineware™ Ireland (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit equineware.com, make a purchase, or contact us.

By using our website, you agree to the practices described below.

1. Who We Are

Equineware™ Ireland
Kingwood, Dublin, Ireland
Email: support@equineware.com
Phone: +353 1 699 1520

We are the data controller responsible for your personal information under GDPR and Irish data protection laws.

2. Data We Collect

We collect the following types of data:

2.1 Information you provide

When you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact us for support

You may provide:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely via third-party providers—we do not store card details)

• Order history and preferences

2.2 Automatically collected data

When you browse our site, we collect:

• IP address

• Browser type, device type, operating system

• Pages viewed, time spent, and click behaviour

• Cookies and tracking information

This helps us improve website performance and user experience.

2.3 Third-party data

Payment processors (Stripe, PayPal, etc.) may provide transaction confirmations for orders you place.

3. How We Use Your Data

We use your data to:

• Process and fulfil orders

• Provide customer service

• Send order confirmations and shipment updates

• Manage accounts and payments

• Improve website performance and security

• Send newsletters or marketing emails (only if you opt in)

• Maintain accurate accounting and tax records

We do not sell or rent your personal data.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contractual necessity: To fulfil your order

• Consent: Newsletter subscriptions, cookies, marketing

• Legitimate interest: Website security, fraud prevention, service improvement

• Legal obligation: Tax and accounting compliance

5. Sharing Your Information

We only share your data with trusted third-party service providers necessary for operating our business:

• Payment processors: Stripe, PayPal

• Shipping carriers: An Post and international partners

• Email services: For order updates and newsletters

• Website hosting providers and security tools

All partners adhere to GDPR and process your data securely.

6. Data Retention

We keep personal data only as long as necessary:

• Order and tax-related data: 6 years (legal requirement)

• Customer accounts: until deleted by the user

• Newsletter subscribers: until you unsubscribe

• Contact enquiries: typically 12–24 months

Data no longer required is securely deleted.

7. Your GDPR Rights

You have the following rights:

• Right to access your personal data

• Right to rectification of incorrect information

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to object (e.g., marketing emails)

• Right to data portability

• Right to withdraw consent at any time

• Right to lodge a complaint with the Irish Data Protection Commission (DPC)

To exercise any of these rights, contact: support@equineware.com

8. Cookies

Our website uses cookies to:

• Enable essential website functions

• Operate the shopping cart

• Analyse visitor behaviour

• Support marketing and performance tracking

You can manage or disable cookies in your browser settings. Some website features may not function without essential cookies.

For more detail, see our Cookie Policy (available on request if you need one created).

9. Security

We use multiple security measures to protect your data:

• SSL encryption on all pages

• Secure website hosting

• Restricted access to administrative areas

• Regular updates and security monitoring

While we maintain strong protection, no online service is 100% secure.

10. International Data Transfers

Where data is transferred outside the EU/EEA, we ensure:

• Standard Contractual Clauses (SCCs), or

• Adequacy decisions, or

• Other GDPR-compliant safeguards

are in place to protect your information.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

12. Changes to This Privacy Policy

We may update this policy occasionally to reflect:

• Changes in legal requirements

• Improvements to our services

• Adjustments in how we handle data

Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

For privacy questions or data requests, contact:

Equineware™ Ireland
Kingwood, Dublin, Ireland
Email: support@equineware.com
Phone: +353 1 699 1520