Return & Refund Policy — Equineware™ Ireland

Last updated: 15 November 2025

Thank you for shopping with Equineware™ Ireland.
We want you to be fully satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled in line with Irish and EU consumer law.

1. 14-Day Return Policy (EU Right of Withdrawal)

Customers in the EU have the right to return unused items within 14 days of receiving their order, without giving a reason.

Conditions:

• The item must be unused, unopened, and in its original packaging

• You must request a Return Authorisation Number (RAN) before sending anything back

• Customer pays the return shipping cost under the 14-day withdrawal rule

• Refunds are issued after the returned item has been inspected and approved

How to request a return:

Email: support@equineware.com
Phone: +353 1 699 1520
Include:

• Order number

• Your name

• Reason for return

Once approved, we will provide the RAN and the correct return address.

Refunds are processed within 5–7 business days after the product is received in acceptable condition.

2. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within:

⏱ 3 days of receiving your order

Email us with:

• Order number

• Photos of the damage or wrong item

• Description of the issue

We will:

• Replace the item free of charge

• Cover all shipping costs (return + replacement)

• Provide a pre-paid return label if return is required

We always prioritise damaged/incorrect items and resolve these cases quickly.

3. Items Not Eligible for Return

We cannot accept returns for:

• Opened or used products

• Items not in original packaging

• Items returned without a valid Return Authorisation Number

• Items damaged by misuse or improper storage

• Products purchased outside equineware.com (e.g., third-party retailers)

4. Refunds

Refunds are issued to the original payment method only.

A refund may be declined if:

• The returned item is used or opened

• The original packaging is missing or damaged

• The item was returned without prior approval

• The product shows signs of improper handling or contamination

Processing time:

• 5–7 business days after approval

• Banks may require additional time to display the refund

5. Return Shipping Address

The return address will be provided after a Return Authorisation Number is issued.
Please do not send products back without prior approval.

6. Exchanges

We offer exchanges only in cases of:

• Wrong item sent

• Damaged or faulty items

For change-of-mind returns, only refunds are offered once the product is returned in acceptable condition.

7. Contact Us

For any return, refund, or exchange request:

Equineware™ Ireland
Kingwood, Dublin, Ireland
Email: support@equineware.com
Phone: +353 1 699 1520